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Recently I blogged about the advantages of my new HTC Sensation (Android phone), compared to my old iPhone.

Now, let me share a surprising disadvantage — for a sensational high tech product: fountains of dust under the touch screen, like little fireworks on each side of the screen. It seems that the screen is not properly sealed off when assembled.

HTC Sensation: dust fountains

There’s a thread here on the HTC Sensation forum on this problem.

I emailed HTC support via the company’s web site when I bought the phone to confirm that the vendor was an authorized reseller (a large, modern establishment on Tottenham Court Road).

I was curious why I was shown an authorized reseller certificate, twice, and thought I should check.

HTC never replied.

Later, when I called HTC about the dust problem the first question was, a little to my surprise

 

Is it affecting the functionality of the phone?

Then I was asked if I had, in so many words, caused the problem; the word abuse was mentioned. As if…!

I enquired again if the reseller was authorized.

Let me look that up

turned in to 10 minutes on hold, followed by

That bit of the web site seems to be down.

(Interesting, I never came across it.) Before long, the words

I’m not trying to fob you off or anything

were uttered. In my experience, when someone says that, that is exactly what they are trying to do. My email address was noted and I was told I’d hear what to do. So far I have heard nothing.

What a sorry defect for this fine phone — this is clear design or manufacturing defect.

I Googled for HTC Sensation problems before buying, but I missed this — hence this post. I will update in due course.

Gmail contacts

So far I have no regrets about my recent switch from an iPhone 3G to an HTC Sensation. Of course, I would like if it could be switched on in the same way as the iPhone–with one’s thumb. That’s the main thing I miss.

Sure, there were some apps that are not available on Android, but not many. On the other hand there are more decent free apps on Android. It’s got momentum now.

As for the device: the screen is better (bigger and higher resolution), the processor is faster, the battery is replaceable, the storage is expandable, the integration with Google apps and services just works, and a useful upgrade to the next Android release, code named Ice Cream Sandwich (they’re all named after desserts), will be available in a few weeks. Then there’s the camera, HD video recording and more.

That a new phone is better than one more than 3 years old is, of course, no surprise.

I had the idea that I could pass my iPhone to my numba one caller, and then get a new 3rd party battery installed (Apple wanted £119 for a refurbished phone, which is how it replaces tired batteries; thanks but no thanks).

Switching to Android was a simple enough matter, with most important data synchronized via Bluetooth.

However, passing on the phone was A LOT more work than I might have guessed.

First, the phone had been jail-broken and I needed to update the operating system — which I hadn’t done in order to avoid re-locking the phone. I had since requested an unlock, but wasn’t sure if it had been done or not. It was time to find out.

That was not quick but it ended well, with an updated phone that worked on other networks with no extra software.

Next, I had to delete a lot of apps unlikely to be used by anyone else, and then rearrange those that remained.

After that I had to remove my data:

  • contacts
  • photos
  • notes
  • recordings
  • music
  • podcasts.

I thought it would be straightforward to sync contacts across the Mozilla Thunderbird mail program, Google Contacts and the iPhone’s contacts.

Syncing Thunderbird and Google was simple and worked using an extension: Google Contacts.

Syncing the iPhone and Google contacts was a little more difficult but not very. It also worked, but the Google syncs with Thunderbird and iPhone were to different groups: My Contacts and Other Contacts, and I found no way of suppressing this undesirable behaviour. Struggling with it caused me to end up with no contacts and duplicated contacts on a few occasions. One again, my old friend Albert the Aardvark was needed.

In the end I got it working, more or less, manually using iTunes, not automatically via Google Sync. It’s not perfect but it’s livable with.

It’s hard to believe that something as basic as this is a hassle, but it is, even when the biggest don’t make me deal with it factor, namely Microsoft, is removed. Apple’s success is founded to some extent on people just having HAD IT with Microsoft product complexities and 3rd party interaction effects.

Now and then the siren call of simplicity exerts a powerful tug, but I resist. I just can’t believe that betting on a single brand at this point would not likely result in further chagrin before long. I was interested to see Eric Schmidt of Google recently refer to Facebook, Amazon, Google and Apple as the four horsemen of the Internet, implicitly rubbishing Microsoft as a has-been. Broadly, I think he’s right — about Microsoft, whatever about the horsemen or their canonical number.

But the more attractive the walled garden the warier I think I should be.

My favourite new app is My Tracks, used in conjunction with Google My Maps..

 

You have malware

A few days ago I got a pop-up alert on my laptop telling me that my copy of Webroot anti-virus software had been updated and that I needed to click on a link to download the update.

Yeah, right

was my first reaction, especially as the link was to a new web address, not webroot.com. It’s not so long since I spent two days (elapsed time) cleaning up a brother-in-law’s computer after he had fallen for something like that. In his case it was

You have a virus, click here to remove it

He’d fallen for these guys, as far as I could tell (quite an entertaining scareware story). Whenever I’ve mentioned the consequences of indiscriminate clicking on everything to others I get blank looks.

But that’s what I always do!

and remonstration is futile.

I ignored webroot’s initial solicitations and verified later that they were genuine.

How hard would it have been to send customers an email first? When I enquired I was told that they wanted to get the update out there as fast as possible. Just like any malware author. I was not impressed.

One of the things that seemed to go out the window in the Webroot update was information about any malware found.

The first scan with the updated software found something and asked me if I wanted to get rid of it. What it was, how long it had been there, whether it was a keylogger or a minor nuisance were all things I could take a guess at; webroot offered no information at all. The previous version gave one enough to use Google so one could understand the threat. That was rarely needed in my case, but worth having.

Webroot’s technical support suggested that the threat wasn’t that serious — according to its database; the details were not forthcoming.

I decided at that point to blog this, as the chances of my renewing my subscription nose-dived. Something I was happy to forget became an action on the to-do list: find new anti-malware software.

Overnight Webroot came up with the alert shown in the image above. Two alerts in days, when I have previously had little more than tracking cookies?! This time it was possible to look for some more information with Google, but I soon recoiled in weary surprise at the latest wheeze of malware authors.

Instead of confronting the innocent with pop-up alerts about non-existent malicious software, they’ve gone further and propagated malicious software designed to be found. Googling the “infected” file name leads to MANY sites with remedies, quite a few of which are in China. So, the legitimate anti-virus software is subverted and the point of keeping some customers somewhat in the dark is apparent. By design? I’m not sure.

What if you are suspicious that, registry genius dot com, to pick one at random, is in fact a malicious site? Just search on the site and select a review offered by Google and you’ll be reassured by the glowing testimonial. No? Congratulations. Yes? Bad luck.

Google is unwittingly complicit in this. Changing the DNS server settings of the routers of innocents who ask for help, so that they point to OpenDNS.com, begins to look like more and more justified — on the grounds that it’s better to prevent malware infections in the first place than to have effective scanning and removal.

CNET Is Evil

Last February this blog noted that CNET software was despicable and couldn’t be trusted.

Ever since, I have periodically used CNET’s Tech Tracker software to point me to software updates, but I have avoided using it for any installations. It has meant trudging from website to website to garner updates.This drudgery isn’t necessary with Linux or my iPhone or Android phone. Only Windows. Windows 8 will be different, supposedly, but, really, who cares. Too little, too late.

A few days ago the proverbial hit the fan when, on a security mailing list, CNET was outed for its trojan installations. It has since apologized.

What part of

I do not wish to be monetized

I would like to retain some privacy

Don’t have carnal knowledge of my computer behind my back

is so hard to understand or respect? I suppose the old Upton Sinclair line applies

It is difficult to get a man to understand something, when his salary depends upon his not understanding it!

The irony is that I was a paying customer with four licences for VersionTracker before CNET opted for the ad-supported, privacy-busting, sneak’s way of life.

Currently, I am being followed around the web by an advert reading

55 year old Mom looks 35!

Age, gender, reproductive status, appearance anxiety; I suppose their getting three out of four wrong (at least, that’s my story) should be reassuring, but it isn’t really.

I have ignored the adverts for whatever it is, a miracle face cream?, but perhaps I shouldn’t, just to keep them guessing? I do occasionally click on things in the expectation of a cost to an organization I don’t like, but not often, life is too shot and broadband isn’t fast enough.

This dialogue with a scammer (hat tip, Andrew Sullivan), the first I’ve read for ages, is an amusing reminder that people have a propensity for seeing what they want to see. Of course, it’s only software that’s trying to monetize me, but that’s no reason not to engage in a reverse Turing test of my own… force the computer to guess if I’m for real. Faking inauthenticity adds a whole new level.

I reviewed the Aten CS1734B KVM switch here before, and in subsequent posts documented difficulties I had getting it to work with Linux (and a solution). At the time I had no problems with Windows — Vista and later Windows 7. Recently, I bought a new monitor, an HP ZR24w, and that’s when the fun started, all over again.

Now, whenever I switch to another monitor the computer drops the screen resolution on return to the Windows 7 PC. It seems I’m not the only one having KVM nightmares with Windows 7.

I tried previous fixes without effect, and I draw the line at pulling out monitor cable pins.

CS1734B's Windows 7 "Compatibility"

ATEN’s web site has been updated to report that this switch is compatible with Windows 7.

But the FAQ addressing the question of compatibility is… silent.

It seems that ATEN’s idea of compatibility is different from that of say, ConnectPro, which makes a switch that really is compatible, even if it doesn’t do audio and needs separate USB cables.

Partly as result of my being fed up with this I have retired a Windows 7 desktop that was drawing its old age pension. That takes me down to a laptop and an HTPC box running Windows 7.

OK, so the motherboard died but it was already a minimal installation and I’m just not reverting to Windows 7. It was a fix for Vista. Now the fix for it will be Linux.

The desktop machine will refurbished with a new fanless motherboard (the Asus E45M1-M PRO A50M Hudson M1 DDR3 uATX) and will run Linux, almost silently. Later, I’ll relegate it to being an HTPC box, possibly running XBMC on OpenElec, a stripped down Linux (no hard disk needed, boots in seconds; video).

My guess is that the new ATEN CS74U works as it should with Windows 7, but maybe I should solve the problem by getting rid of Windows?

How can it be that nobody at Microsoft uses a KVM switch? No need to economise on monitors presumably.

Which explains Mouse Without Borders, software for having the mouse slip from screen to screen with no KVM switch at all.

Update: it seems that the CS74U is just a cheaper version of the CS1734B. Among other things, it lacks the ability to share USB peripherals, can’t switch systems using the keyboard or via an on-screen display, lacks PS/2 device support (not a big issue), and its firmware can’t ever be upgraded.

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